Privacy Policy

1. Introduction

Lovett Restoration, a division of Lovett, Inc. (“Company,” “we,” “our,” or “us”), operates lovettrestoration.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for restoration services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you submit a contact form or request emergency dispatch, we collect personally identifiable information such as your name, email address, phone number, property address, and company or property name. This information is voluntarily provided by you.

Derivative Data

Our servers automatically collect information when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed. This data is used for analytics and to improve our website.

3. Use of Your Information

We use the information we collect to:

• Respond to your inquiries and dispatch crews to active emergencies
• Send estimates, scope documentation, and service information you have requested
• Coordinate with your insurance adjuster on documented restoration claims when authorized
• Improve our website and service offerings
• Monitor and analyze usage and trends to improve your experience
• Comply with applicable legal requirements

We will never sell your personal information to third parties.

4. Disclosure of Your Information

We may share information in the following situations:

• By Law or to Protect Rights: If required by applicable law or to protect the rights, property, and safety of Lovett Restoration, our customers, or others.
• Insurance Coordination: When you authorize us to communicate with your insurance carrier or adjuster about a claim, we share the documentation, scope notes, and photos relevant to that claim.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.
• Third-Party Service Providers: We may share data with third parties that perform services on our behalf, such as email delivery, website analytics, and customer relationship management. These parties are contractually obligated to protect your data.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (such as Google Analytics) to access or store information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

6. Third-Party Websites

Our website may contain links to third-party websites, including our sister division at lovettservices.com and our online scheduling provider. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

7. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide, no security system is impenetrable and we cannot guarantee the absolute security of our systems or your information.

8. Children's Privacy

Our website is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Your Rights

You may request access to or deletion of personal data we have collected from you by contacting us at dispatch@lovettservices.com. We will respond to reasonable requests within a reasonable time frame.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last updated” date at the top of this page. Your continued use of the site after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Lovett Restoration

6920 NE 42nd Ave, Portland, OR 97218

Phone: 503.737.8423

Email: dispatch@lovettservices.com